RETURN & EXCHANGES
Prepared to Protect will accept returns or exchanges within 14 days from the date of receipt with a valid sales receipt/order form provided the item being returned is in new, unused condition in its original packaging. Close-out and discount items are not eligible for return or exchange. Items that have been used are not eligible for return or exchange unless they are defective.
Keep a copy of the sales receipt/order form to be eligible for an exchange or return.
Customer is responsible for shipping fees for returns and exchanges that are not defective. Prepared to Protect covers the cost of shipping both ways for all defective exchanges, provided we are notified within 14 days of purchase.
Email firstname.lastname@example.org to begin the return or exchange process.